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  Phone: (206) 747-7121
hello@makersmercantile.com

 

Returns

We want you to be happy. Our phone number is (206) 747-7121 and our email is hello@makersmercantile.com for any return questions or needs. 

Returns should be mailed to: Makers' Mercantile, 8041 S. 180th St, Kent, WA 98032

  • Change of Heart: If you change your mind or realize you ordered the wrong item, please contact us within 30 days of purchase and we will work with you on an exchange or in-store credit, as long as the item is in the original packaging and condition. The cost of returning items to Makers’ Mercantile will be your responsibility.
  • Order Error: We do our best to avoid these, but face it; we are human too, so they will happen on occasion. If you happen to receive an order with a discrepancy, please contact us as soon as you notice it, but no later than two weeks after receiving the shipment.
  • Defective Product: Our apologies in advance if you should receive a defective product! Please contact us immediately upon noticing the defect. We will handle the situation to your satisfaction immediately.
  • There are a few items that cannot be returned, they include: magazines, books, patterns, needles, fabrics and ribbons cut to order, yarn that has been wound, addi machine parts, and clearance or “last chance” items.