Shipping & Returns
We want you to be happy. Our phone number is (206) 747-7121
and our email is firstname.lastname@example.org
for any return questions or needs.
Makers' Mercantile offers free shipping for orders totalling $75 (before discounts, taxes, and coupons) or more within the Contiguous USA (lower 48 states). We will choose the carrier and shipping method.
Returns should be mailed to: Makers' Mercantile, 8041 S. 180th St, Kent, WA 98032
- Change of Heart: If you change your mind or realize you ordered the wrong item, please contact us within 30 days of purchase and we will work with you on an exchange, store credit, or refund for the amount paid for the product less any shipping charges as long as the item is in the original packaging and condition. The cost of returning items to Makers’ Mercantile is the responsibility of the customer.
- Order Error: We do our best to avoid mistakes, but we are human too, so they might happen on occasion. If you happen to receive an order with a discrepancy, please contact us as soon as you notice it, but no later than two weeks after receiving the shipment.
- Defective Product: Our apologies in advance if you should receive a defective product! Please contact us immediately upon noticing the defect. We will handle the situation to your satisfaction immediately.
- There are a few items that cannot be returned, they include: magazines, books, patterns, needles, yarn that has been wound, addi machine parts, and clearance or “last chance” items.