A Creative Community
  • Basket of YarnChange of heart:  If you change your mind or realize you ordered the wrong item, please contact us within 30 days of purchase and we will work with you on an exchange or in-store credit, as long as the item is in the original packaging and condition.  Return freight to Makers’ Mercantile will be your responsibility.   
  • Order Error: We do our best to avoid these, but face it; we are human too, so they will happen on occasion.  If you happen to receive an order with a discrepancy, please contact us as soon as you notice it, but no later than two weeks after receiving the shipment.
  • Defective Product: Our apologies in advance if you should receive a defective product!  Please contact us immediately upon noticing the defect.  We will handle the situation to your satisfaction immediately.
  • There are a few items that cannot be returned, they include: Magazines, books, patterns, fabrics and ribbons cut to order, yarn that has been wound, and “last chance” items.