A Creative Community
  • Basket of YarnChange of heart:  If you change your mind or realize you ordered the wrong item, please contact us within 30 days of purchase and we will work with you on an exchange or in-store credit, as long as the item is in the original packaging and condition.  Return freight to Makers’ Mercantile will be your responsibility, and orders shipped on free shipping may be subject to freight charges.
  • Order Error: We do our best to avoid these, but face it; we are human too, so they will happen on occasion.  If you happen to receive an order with a discrepancy, please contact us as soon as you notice it, but no later than two weeks after receiving the shipment.
  • Defective Product: Our apologies in advance if you should receive a defective product!  Please contact us immediately upon noticing the defect.  We will handle the situation to your satisfaction immediately.
  • There are a few items that cannot be returned, they include: Magazines, books, patterns, fabrics and ribbons cut to order, yarn that has been wound, and “last chance” items.