Frequently Asked Questions


FAQ


When and how will my order ship?
We typically use UPS or US Postal Service to ship orders. We aim to get orders that are placed before 11am out the same day. We send your tracking number via email as soon as your order ships.

Do you ship outside of the US?
Yes, we do! If you find that shipping appears to be beyond the normal pricing expectation, please contact us and let us know what you're interested in, and your shipping address. While we rely on our website program to calculate most shipping costs, every once in a while there's a need for us to step in. We want you to have access to our collection of incredible products, no matter where in the world you are!

How much will shipping be?
Shipping is a flat rate of $5 anywhere in the continental United States, however you may choose to pay for expedited shipping if you would like your package faster, or shipped a certain way. The cost of shipping outside the continental US is calculated at checkout. You'll be able to see the amount before completing your order.

What if I want to return an item?
We want you to be thrilled with your purchases and experience with Makers', please contact us if you are not. We allow returns on most items* within 30 days as long as it's unused and in the complete original packaging. Please call (425) 251-1239 for a return authorization number,  or Contact Us via email.

*Books, Addi Express Knitting Machines, and Knitting Needles are not returnable unless special arrangements have been made.

Do you offer overnight shipping?
We can ship overnight, please call 425-251-1239. We typically use UPS or USPS shipping carriers.

Can I order by phone?
Please call 425-251-1239, and we'll be happy to take your order over the phone!

Tax on my order?
We are located in Washington State and must charge tax on all orders shipping to Washington State addresses. All other states are exempt from Washington State taxes.

How can I view my previous orders?
If you have a question about a previous order, send us an email through the contact page and we will be happy to help!

Other questions?
Please contact us via phone (425) 251-1239 or our contact page.