Sometimes, orders are not processed by our system because the billing information for the credit card being used is not entered correctly. If that information doesn’t exactly match to the information on file at the bank, then our system will reject the order. Here is what the shipping screen looks
like during checkout:
If shipping options are not showing up, select the destination state (in this example, we chose Washington):
After entering the shipping information, the next screen looks like this:
See that little blue checkmark? You must uncheck that box that says “my billing address is the same as my shipping address” and then enter the billing address associated with your card.
That should solve the problem and you’ll be good to go! If it doesn't, feel free to reach out to us - either via email or phone.
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