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Phone: (206) 747-7121

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  8041 S. 180th St
Kent, WA 98032

Showroom Hours
Monday - Friday 9am-3pm


Frequently Asked Questions


Do you offer winding services?
Yes! We are happy to wind hanks of yarn into cakes for you. For more information (and to purchase winding services) click HERE.

Can I order by phone?
Please call (206) 747-7121 and we'll be happy to take your order over the phone. We are able to accept credit cards by phone.

The website says there's a problem with my credit card. Why is that happening?

Sometimes, orders are not processed by our system because the billing information for the credit card being used is not entered correctly. If that information doesn’t exactly match to the information on file at the bank, then our system will reject the order. Here is what the shipping screen looks
like during checkout:

If shipping options are not showing up, select the destination state (in this example, we chose Washington):


 After entering the shipping information, the next screen looks like this:

See that little blue checkmark? You must uncheck that box that says “my billing address is the same as my shipping address” and then enter the billing address associated with your card.


That should solve the problem and you’ll be good to go! If it doesn't, feel free to reach out to us - either via email or phone.

How can I view my previous orders?
If you have a question about a previous order, send us an email through the contact page and we will be happy to help, or you can also sign in to access your account history. To learn more about that (and our rewards program!) click HERE.

What happened to the brick & mortar shop?

We moved our location to 8041 S. 180th St, Kent, WA, 98032 where we have a showroom and lounge/classroom. There, you can see many of the items we sell.

Customers place orders online (either using their own phone/device or the computer that is located in the room), and select curbside pickup at checkout. Let us know that the order is placed and we can gather your items from our warehouse while you wait. 

Traditional curbside orders usually take about one business day for us to prepare. All the details about curbside pickup will be included with the email notification that lets you know your order is ready. Pickup hours are Monday - Friday, 8am - 3pm. 

Questions? Give us a call at 206-747-7121 and we will be happy to help!

Other questions?
Please contact us via phone (206) 747-7121 or our contact page.