| When and how will my order ship? |
We typically use FedEx Express, UPS, or the US Postal Service to ship orders. We aim to get orders that are placed before 8am out the same day, but there are times when it take an extra day or two to get all the products gathered, packed, and shipped out. We send the tracking number to the email address you used at checkout as soon as your order ships.
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| Do you ship outside of the US? |
Yes, we do! If you find that shipping appears to be beyond the normal pricing expectation, please contact us and let us know what you're interested in, and your shipping address. While we rely on our website program to calculate most shipping costs, every once in a while there's a need for us to step in. We want you to have access to our collection of incredible products, no matter where in the world you are!
International shipments are sometimes sent Global Post Economy International which is a service that ships through USPS, but we also ship through other services such as FedEx. We base our carrier selection on many factors including weight, product value, and package dimensions.
All International shipments are processed through Los Angeles, CA and tracking information is often not updated, even though the package may continue to move towards its destination. Please note that it will be your responsibility to pay any import taxes, fees, etc. generated by the destination country.
For expedited shipping on international orders, please contact us prior to placing your order. We are happy to help find a shipping method that best meets your needs.
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| How much will shipping be? |
Shipping is $7 anywhere in the contiguous United States, however you may choose to pay for expedited shipping if you would like your package faster, or shipped a certain way. The cost of shipping outside the continental US is calculated at checkout. You'll be able to see the amount before completing your order.
Orders over $75 that are heading anywhere in the contiguous U.S. ship for free. Priority shipping is $10. Learn more about our shipping rates HERE.
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| What if I want to return an item? |
We want you to be thrilled with your purchases and experience! We allow returns on most items* within 30 days as long as it's unused and in the complete original packaging. If you have any questions, give us a call at (206) 747-7121, or Contact Us via email.
To return an item, simply pack it up and send it to the shop address printed on your receipt. Once we receive the item, we will issue a refund or credit. Outbound shipping costs are not refundable.
*Books, Addi Express Knitting machines, and knitting needles are not returnable unless special arrangements have been made.
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| Do you offer overnight shipping? |
We can ship expedited, 2 day, or overnight, depending on the product. Please call 206-747-7121. We typically use FedEx, UPS or USPS shipping carriers.
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| Can I order by phone? |
Please call (206) 747-7121 and we'll be happy to take your order over the phone. We are able to accept credit cards by phone.
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| The website says there's a problem with my credit card. Why is that happening? |
Sometimes, orders are not processed by our system because the billing information for the credit card being used is not entered correctly. If that information doesn’t exactly match to the information on file at the bank, then our system will reject the order. Here is what the shipping screen looks
like during checkout:
If shipping options are not showing up, select the destination state (in this example, we chose Washington):
After entering the shipping information, the next screen looks like this:
See that little blue checkmark? You must uncheck that box that says “my billing address is the same as my shipping address” and then enter the billing address associated with your card.
That should solve the problem and you’ll be good to go! If it doesn't, feel free to reach out to us - either via email or phone.
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| What happened to the brick & mortar shop? |
We moved our location to 8041 S. 180th St, Kent, WA, 98032 where we have a showroom and lounge/classroom. There, you can see many of the items we sell.
Customers place orders online (either using their own phone/device or the computer that is located in the room), and select curbside pickup at checkout. Let us know that the order is placed and we can gather your items from our warehouse while you wait.
Traditional curbside orders usually take about one business day for us to prepare. All the details about curbside pickup will be included with the email notification that lets you know your order is ready. Pickup hours are Monday - Friday, 8am - 3pm.
Questions? Give us a call at 206-747-7121 and we will be happy to help!
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| Do you require a signature for deliveries? |
We require a signature for orders $199 and up.
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| Will you charge state tax on my order? |
We are located in Washington State and must collect tax on all orders shipping to Washington state addresses, or for any products picked up at curbside. We also collect sales tax for certain states.
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| How can I view my previous orders? |
If you have a question about a previous order, send us an email through the contact page and we will be happy to help, or you can also sign in to access your account history. To learn more about that (and our rewards program!) click HERE.
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| When does Makers' Mercantile collect sales tax? |
Makers' Mercantile collects sales tax based on state and local tax rates as well as the shipping and/or service location of your order.
For more information regarding the most recent tax updates, please refer to the South Dakota vs. Wayfair case decision.
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| What about duty or charges on international orders? |
When we ship internationally, we can not calculate duty or other charges that you may be charged by the destination country. For more information about duty or other charges, please contact your country's local postal service.
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| Other questions? |
Please contact us via phone (206) 747-7121 or our contact page.
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