Frequently Asked Questions
When and how will my order ship? We typically use UPS or US Postal Service to ship orders. We aim to get orders that are placed before 11am out the same day. We send your tracking number via email as soon as your order ships.
Do you ship outside of the US? Yes, we do!
How much will shipping be? Shipping is a flat rate of $5, however you may choose to pay for expedited shipping if you would like your package faster, or shipped a certain way.
What if I want to return an item? We want you to be thrilled with your purchases and experience with Makers', please contact us if you are not. We allow returns on most items* within 30 days as long as it's unused and in the complete original packaging. Please call (425) 251-1239 for a return authorization number, Live Chat or Contact Us via email.
*Books, Addi Express Knitting Machines, and Knitting Needles are not returnable unless special arrangements have been made.
Do you offer overnight shipping? We can ship overnight, please call and press 2 for online customer service. We typically use UPS or USPS shipping carriers.
Can I order by phone? Please call and press 2 for online, and we'll be happy to take your order over the phone!
Tax on my order? We are located in Washington State and must charge tax on all orders shipping to Washington State addresses. All other states are exempt from Washington State taxes.
How can I view my previous orders? Click on the Account link and login to see your previous orders and all of your other account information.