Phone: (206) 747-7121
hello@makersmercantile.com
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| 8041 S. 180th St Kent, WA 98032 Shop Hours Monday - Friday 9am-3pm |
While opening the machine voids any warranty, sometimes it is a good option. We offer a selection of authentic repair parts that can be purchased HERE.
Please note we do not offer repair service, but skacel has curated a playlist of instructional repair videos. You can view that list HERE.
Here's a chart that offers insight as to what might be happening with a "cranky" machine (see what we did there?!)
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USER ERROR |
MANUFACTURER DEFECT |
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Dropped Stitches |
Improper cast on, or tension is either too tight or too loose, using the wrong yarn |
Needles may need replacing, internal gears not interacting properly |
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Grinding Noise |
Tension is too tight |
Internal components not compatible |
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Handle Doesn’t Turn |
Tension too tight |
Internal components not compatible, handle broken |
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Yarn Guide Broken |
If it was left open as you turned the handle, this is considered user error and is not covered under warranty |
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Handle Disk Broken |
Twisting/pushing/pulling the handle with too much force, cranking the machine too quickly |
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Slipping Gears |
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Either the gears on the handle are worn, or the gold inner ring is worn |
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Lost Part |
Order replacement part (not manufacturer defect) |
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Leg Won’t Screw On |
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Probably the metal threading on the body of the machine has fallen out of place |
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